Refund Policy

1. Scope

This Refund Policy applies to all services, software and digital products supplied by Atomos Technologies (OPC) Private Limited, whether ordered through the Website or under a separate Services Agreement. It should be read with our Terms & Conditions and Delivery Policy.

Where a signed Services Agreement contains specific refund, cancellation or milestone terms, those terms prevail over this policy.

2. Nature of what we supply

We supply professional engineering services and custom digital work product. Unlike a mass-market physical good, this work is performed specifically for you, cannot be resold or restocked, and its cost is incurred as the work is done rather than at delivery.

For this reason, amounts corresponding to work already performed are non-refundable. This is the standard basis on which professional services are supplied.

3. Fees that are non-refundable

• Fees for services already performed, including discovery, design, engineering, testing, assessment and consulting time
• Deposits and advance payments, to the extent work has been performed against them
• Third-party costs we have incurred on your behalf and cannot recover — licences, subscriptions, cloud usage, audit fees
• Fees for delivered digital products, software licences and completed deliverables that have been accepted
• Fees for completed assessments and reports, including penetration tests and technical due diligence, once the report has been issued
• Rush or expedited delivery premiums, once the expedited work has commenced

4. When a refund is available

We will refund you in the following circumstances:

• Unperformed work. If an engagement is cancelled, any amount you have paid in advance that does not correspond to work already performed or to unrecoverable third-party cost is refunded within 15 working days.
• Duplicate or erroneous payment. Refunded in full within 10 working days of the error being identified.
• Work not commenced. If you cancel in writing before any work has started and before any third-party cost has been incurred, amounts paid are refunded in full.
• Our failure to deliver. If we fail to deliver a contracted deliverable and cannot remedy that failure within a reasonable period after written notice, the amount attributable to the undelivered deliverable is refunded.
• Statutory rights. Where mandatory consumer protection law grants you a refund right that this policy does not, that law prevails and we will honour it.

5. Cancellation

Either party may cancel an engagement by written notice to care@atomostechnologies.com. Unless the Services Agreement says otherwise:

• For fixed-scope projects, you may cancel at any time. You remain liable for work performed and unrecoverable third-party costs up to the date we receive notice.
• For retained teams and staff augmentation, 30 days’ written notice is required, since capacity is reserved for you in advance.
• For ongoing support and SRE engagements, 30 days’ written notice is required; fees for the current period are not refunded.

On cancellation we will deliver all work product completed to that point, and invoice for any unbilled work performed.

6. Modification requests

You may request modifications to services or deliverables at any time. We will assess each request for feasibility, impact on timeline and impact on cost, and respond in writing.

We may accept or decline a modification request at our discretion, including on grounds of technical limitation, feasibility, safety, security, legality or conflict with the agreed scope. Where a request is accepted and falls outside the agreed scope, additional charges apply and will be quoted and agreed in writing before that work begins.

A rejected modification request is not itself grounds for a refund of work already performed.

7. Warranty remedies

Where a delivered item does not materially conform to its agreed specification and you notify us within the 90-day warranty period set out in our Terms & Conditions, our obligation is to correct the non-conformity at no additional charge. Correction, not refund, is the primary remedy. A refund of the amount attributable to the affected deliverable is available only where we are unable to correct it within a reasonable period.

8. How to request a refund

Email care@atomostechnologies.com with the subject REFUND REQUEST, including the engagement or invoice reference, the amount, and the grounds for the request.

We acknowledge within 3 working days and respond substantively within 15 working days. Approved refunds are made to the original payment method and in the original currency, within 15 working days of approval. Bank charges and currency fluctuation between payment and refund are not borne by us.

9. Chargebacks

If you believe a charge is incorrect, contact us before raising a chargeback with your bank or card issuer. Most disputes are resolved faster directly. Where a chargeback is raised without prior contact, we reserve the right to suspend work and to recover reasonable administrative costs.

10. Changes to this policy

We may update this policy at any time. The version in force at the time you place an order governs that order. The current version is always published here with its effective date.

11. Contact

Atomos Technologies (OPC) Private Limited

Kolkata, West Bengal, India

Email: care@atomostechnologies.com